Saturday, 30 January 2016

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                                                    Customer Service Executive

Jobs

                         

Company:  IYOGI
  
Designation Customer Service Executive
 
Job Location : Gurgaon
                  
Qualification:  Graduation
  
Required Skill : Ability to communicate in English, reading, writing and speaking, is essential.

Industry:  IT / Software
  
Experience: 0-1 Years

Job Description:


 - Requires competency in customer focus, relationship building & influencing and results focus.

- Uses resources and negotiation skills to retain customers. Assists with agitated customer issues and concerns.
- Builds customer loyalty through timely and effective one call resolution.
- Uses resource documentation for reference to deliver exceptional customer service.
- Meets department productivity and quality standards. Appropriately disburses customer payable and account credits in accordance with iYogi’s policy.
- Demonstrates positive and cooperative behavior with customers and coworkers.


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