Designation : Customer Service Executive
Job Location : Gurgaon
Required Skill : Ability to communicate in English, reading, writing and speaking, is essential.
Industry: IT / Software
Experience: 0-1 Years
- Requires competency in customer focus, relationship building & influencing and results focus.
- Uses resources and negotiation skills to retain customers. Assists with agitated customer issues and concerns.
- Builds customer loyalty through timely and effective one call resolution.
- Uses resource documentation for reference to deliver exceptional customer service.
- Meets department productivity and quality standards. Appropriately disburses customer payable and account credits in accordance with iYogi’s policy.
- Demonstrates positive and cooperative behavior with customers and coworkers.